Terms and Conditions for Annual MVHR Service Subscription Plan

For full Terms & Conditions of trading please click here.

  1. Subscription Period: The subscription period for the Annual Service Subscription Plan (the “Plan”) is twelve (12) months from the date of purchase.
  2. Services Included: The Plan includes the following services:

Essentials Plan:

  • Automatic Filter Deliveries: Two sets of high-quality G4/F7 filters delivered straight to your doorstep, twice a year 
  • One Full annual service: We will be in touch with you to schedule this service conveniently

Complete Care Plan:

  • Automatic Filter Deliveries:  Two sets of high-quality G4/F7 filters delivered straight to your doorstep, twice a year
  • One  Full Annual Service:  We will be in touch with you to schedule this service conveniently. 
  • Client Handover: Full handover and refresher of MVHR unit and controllers 
  • Priority Support: Receive up to two call-outs per year to promptly investigate and resolve any issues with your MVHR system, providing you with peace of mind and minimal disruption (This includes the full annual service). 
  • Parts: We will cover parts cost up to the first £350 * For parts above this cost we offer a generous 40% discount on the RRP of any parts required to repair your MVHR system, saving you significant costs in case of any repairs.

(* £350 figure is based on Zehnder RRP prices for replacement parts)

3. Units covered in subscription: Zehnder CAQ 350, 450 and 600 and CA 160, 180, 200, 350 and 550 only

4. Fees: The annual subscription fee for the Plan is as follows:

Essential plan: £359.88 (Inc VAT). The fee is broken down into 12 monthly direct debit payments of £29.99 per month.

Complete Care: £479.88 (Inc VAT)The fee is broken down into 12 monthly direct debit payments of £39.99 per month.

5. Service booking: We will get in touch with you approximately 6 weeks prior to your service being due, with available dates. As always to keep our subscription prices down we will always do two services on the same day that are near each other, so date options given to you will take into account other services in the area. 

6. Date change of booked service: Earthwise may need to change the date of your booked service if the other service which is being done on the same day needs to change their date. If you need to change the date of your service, we will need to ensure that we can also move the other clients’ service. We are happy to do this if you can give us at least 2 weeks notice. But please be aware that our diary gets very booked up and so there may be a delay in getting to you if we can’t find a date to suit you both.

7. Cancellation of subscription: You may cancel the plan at any time. However, if you cancel the plan before the end of the 12-month subscription period, you will be liable for a cancellation fee equal to the full annual subscription fee.

8. Refund Policy: If you cancel the Plan within 30 days of purchase, you will be eligible for a full refund of the annual subscription fee. After 30 days, no refunds will be issued. If you have had a service carried out within the first 30 days and you choose to cancel your subscription, then the full annual fee will be payable. If you cancel within 30 days and you are on the Complete Care plan then you will be liable for the cost of any parts supplied to complete the repairs

9. General Exclusions: Who can benefit from this agreement? Nobody other than you can benefit from your agreement. 

Domestic use – your product only includes cover for your property if it is used for regular day-to-day living purposes, including use for home office or activities of a domestic nature, and not where the main purpose of the property is for commercial purposes. 

Pre-existing faults – your plan does not include cover for any faults or design faults that: 

• were already there when your MVHR system was installed; 

• existed when you first took out the service plan;

• we have told you about before and you have not fixed, or, if the work has been completed by a third party, where work, in our opinion, has not been completed to a satisfactory standard;

• we couldn’t reasonably have been expected to know about before, for example, incorrect or inappropriate ducting have been used 

• prevent access because a part of your system has been permanently built over work carried out by anyone but us. 

Deliberate damage or misuse – we won’t repair or replace any parts that have been deliberately damaged or misused. Our service engineer’s will use their expert judgment to determine the cause of the damage.

10. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom

11. Severability: If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck from this Agreement and the remaining provisions shall remain in full force and effect.

12. Entire Agreement: This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and agreements, whether oral or written.

13. If you have more than one unit within the same property your second unit can be included in this subscription but the filters for this unit will be extra, we will send you the price of these filters when you sign up and will then invoice you separate from the monthly subscription fee. If you have more than two units within the same property please contact us before signing up.

Retrofit West Trusted Professional